Dealing with Difficult People and Situations - Conflict Resolution

DDP smallLearn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.   Transform conflict and difficult situations with co-workers/customers into opportunities by equipping your staff with the skills and techniques required to manage these situations with confidence, professionalism and pride.  

We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers.  Conflicts that are ignored or resolved poorly don’t go away, they cause people to feel resentful and to avoid each other. The effects on the business are a loss of productivity, turnover and absenteeism.  Wherever two or more people come together, there is bound to be conflict.  This workshop will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course title Start Date Finish Date Price Apply Online
Auckland, Dealing with Difficult People & Situations - 1 Day Tue, 05 September 2017 Tue, 05 September 2017 595 +gst Per Seat
Palmerston North, Dealing with Difficult People - 1 Day Wed, 06 September 2017 Wed, 06 September 2017 595 +gst Per Seat
Christchurch, Dealing with Difficult People - 1 Day Mon, 14 August 2017 Mon, 14 August 2017 595 +gst Per Seat
Hawke's Bay, Dealing with Difficult People - 1 Day Thu, 26 October 2017 Thu, 26 October 2017 595 +gst Per Seat
Hamilton Dealing with Difficult People & Situations - 1 Day Thu, 14 September 2017 Thu, 14 September 2017 595 +gst Per Seat

Course Schedule

 

Palmerston North

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service



15







Retail and Sales



17














































 

 

 

 

 

 

 

Wanganui

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service











Retail and Sales