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This fun, dynamic and interactive workshop equips particpants with the skills to transform how they manage customer relationships.  Learn ways to add value to the customer experience along with developing a customer focused and can do attitude and the self assurance to deliver service excellence to a wide range of customers with professionlism, confidence and pride - even with the more challanging customers! A win - win for your customers, your business and your staff.

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Learn how to 'Make transition from buddy to boss' and lead a successful team!dv1923002
Our Leadership and Management Part 1, 2 and 3 training courses are designed to help you get the best performance from yourself and your team, providing you with skills to become better than you every perceived you could be. The workshops aim to maximise your leadership and management potential and help you become a more confident, effective and efficient leader and manager. 
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 Become less busy and more productive
Time-managementOur Time Management workshop can help you achieve this along with becoming more organised, less stressed and more motivated.   Learn how to prioritise, how to handle interruptions, beat common time wasters, delegate and much more. Let us show you and your organisation how to get the most out a day with better time management.

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Team building for high-performing Team-buildingteams - Unleash your team’s power and potential.  
Successful organisations today know that well performing teams make a big difference in achieving strategic goals.  Teams that are strong, flexible, cohesive and productive can be the competitive edge needed to produce better results, achieve higher quality, lower costs for the organisation and the customer.

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Start your business selling more today sales-skillsand everyday...
Many will tell you that selling is a talent that you are born with.  They will say you need to be a natural born salesperson in order to be successful in sales.  I say they are wrong, all wrong.  Anyone who has the desire to be in sales can be very successful; it just takes patience and the desire to learn something new. Availalbe as a Telephone Selling Skills or Face-to-Face Sales Skills workshop.
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Customised In house/On-site training    Tailor-made-course     Our customised, training solutions provide proven strategies to get your team on the 'same page' and your business on track for consistent success.  Our In-house workshops are tailor-made to ensure relevance to your business and can be delivered on-site at your  premises or take advantage of our public courses to train and  network with other businesses.

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About Us


Business Training New Zealand’s expertise is specifically tailored to your business to harness increased profits, create loyal customers, develop a high performing team and identify your repeat business opportunities.

I recently put 2 of my Managers through the Business Training New Zealand Management & Leadership workshop in Christchurch. I was extremely happy with the results from this training and what it has done for my staff. Courses can often be a let-down and don’t always deliver, but Business Training NZ certainly ticked all the boxes for us! My Managers came away with new skills and strategies to put into place back on the job and I am already seeing the positive results. They thought the course was run by an excellent and engaging facilitator in an effective learning environment and enjoyed networking with other companies and sharing experiences.  I am now recommending this course to other members of my team.       Simon Petrie, Resene Construction Systems

Biz Trainers are ‘miracle workers’ who delivered an outstanding Management & Leadership workshop in Palmerston North. They exceeded our expectations completely and equipped our member of staff with core managerial skills and much, much more. These skills have been invaluable and have made an instant difference. The facilitator was excellent and was totally engaging and made the course very, very interesting. I would recommend this workshop to any company wishing to provide their staff with valuable managerial and leadership skills. Raewyn Weir, Manager AA Auto Centre

The Biz Trainers Management & Leadership workshop was exactly what I wanted and did not disappoint. It was an extremely useful and enlightening workshop and certainly one of the best I have attended over the years. The experienced facilitator was fun and engaged the group throughout the day.  It was great to learn new skills, particularly in identifying personality types and I have been able to use this model on my own team and also put into place other skills on how to deal with staff. A thoroughly enjoyable workshop.   Steve Ellis, Senior System Consultant, Computer Care


Our hands-on workshops provide proven strategies to get your team on the ‘same page’ and your business on track for consistent success


Train as many staff as you need, when and where you need it. For complete flexibility, our workshops are available in-house at your premises or take advantage of our open training option to train and network with other businesses.

Upcoming Courses

Auckland Leadership & Management - Part 2 (One Day)

Feb
13

Auckland - Customer Service Excellence, 1 Day

Feb
14

Auckland Leadership & Management - Part 1 (One Day)

Feb
14

Christchurch Leadership & Management - Part 1 (One Day)

Feb
18

Christchurch Leadership & Management - Part 2 (One Day)

Feb
19

Christchurch - Dealing with Difficult People,1 Day

Feb
20

Christchurch, Dealing with Difficult People - 1 Day

Feb
20

Palmerston North Leadership & Management - Part 1 (One Day)

Feb
21

Wellington - Leadership & Management - Part 1 (One Day)

Feb
26

Wellington - Dealing with Difficult People & Situations

Feb
27

Wellington -Dealing with Difficult People and Situations 1 Day

Feb
27

Wellington Leadership & Management - Part 2 (One Day)

Feb
28

Hamilton Leadership & Management - Part 1 (One Day)

Mar
05

Hamilton Leadership & Management - Part 2 (One Day)

Mar
06

Hamilton - Customer Service Excellence, 1 Day

Mar
07

Auckland - Dealing with Difficult People, 1 Day

Mar
20

Auckland, Dealing with Difficult People & Situations - 1 Day

Mar
20

Auckland Time Management - 1 Day

Mar
21

Palmerston North - Customer Service Excellence, 1 Day

Mar
21

Christchurch - Customer Service Excellence, 1 Day

Mar
27

Christchurch Time Management - 1 Day

Mar
28

Palmerston North - Dealing with Difficult People, 1 Day

Mar
28

Palmerston North, Dealing with Difficult People - 1 Day

Mar
28

Napier Hastings Leadership & Management - Part 1 (One Day)

Apr
02

Napier/Hastings - Customer Service Excellence, 1 Day

Apr
03

Napier/Hastings - Dealing with Difficult People, 1 Day

Apr
04

Hawke's Bay, Dealing with Difficult People - 1 Day

Apr
04

Palmerston North Leadership & Management - Part 2 (One Day)

Apr
04

Hamilton Dealing with Difficult People & Situations - 1 Day

Apr
09

Hamilton Time Management - 1 Day

Apr
10

Wellington - Customer Service Excellence

Apr
10

Wellington - Time Management 1 Day

Apr
11

Palmerston North Time Management - 1 Day

Apr
11

Napier/Hastings Leadership & Management - Part 2 (One Day)

Jun
18

Napier & Hastings Time Management - 1 Day

Jul
02

Course Schedule

 

Palmerston North

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service



15







Retail and Sales



17














































 

 

 

 

 

 

 

Wanganui

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service











Retail and Sales