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Equip your staff with the skills and techniques required to deliver outstanding customer servicecustmer-service
Participants will learn how to exceed customer expectations and add value to the customer experience. Professional telephone skills, first impressions, complaint handling and much more...  This workshop can be tailored to ensure releance to your business and delivered on site at your premises.
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Make the transition from buddy to boss and learn to lead so that others follow!Management
Becoming a manager is hard enough, but making the transition is even harder and comes with it's own set of unique challenges.  A team without strong leadership rarley functions well.  Our programs will help a wide range of people from first time supervisors to senior management and leadership professionals.
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 Become less busy and more productive
Time-managementOur Time Management workshop can help you achieve this along with becoming more organised, less stressed and more motivated.   Learn how to prioritise, how to handle interruptions, beat common time wasters, delegate and much more. Let us show you and your organisation how to get the most out a day with better time management.

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Team building for high-performing Team-buildingteams - Unleash your team’s power and potential.  
Successful organisations today know that teams make a big difference in achieving strategic goals.  Teams that are strong, flexible, and productive can be the competitive edge needed to produce better results, achieve higher quality, lower costs for the organisation and the customer.

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Start your business selling more today sales-skillsand everyday...
Many will tell you that selling is a talent that you are born with.  They will say you need to be a natural born salesperson in order to be successful in sales.  I say they are wrong, all wrong.  Anyone who has the desire to be in sales can be very successful; it just takes patience and the desire to learn something new.

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Customised In house/on-site training    Tailor-made-course     Our customised, training solutions provide proven strategies to get your team on the 'same page' and your business on track for consistent success.  Delivered In-house at your  premises or take advantage of our public courses to train and  network with other businesses.

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About Us


Business Training New Zealand’s expertise is specifically tailored to your business to harness increased profits, create loyal customers, develop a high performing team and identify your repeat business opportunities.

Biz Trainers are ‘miracle workers’ who delivered an outstanding Management & Leadership workshop in Palmerston North. They exceeded our expectations completely and equipped our member of staff with core managerial skills and much, much more. These skills have been invaluable and have made an instant difference. The facilitator was excellent and was totally engaging and made the course very, very interesting. I would recommend this workshop to any company wishing to provide their staff with valuable managerial and leadership skills. Raewyn Weir, Manager AA Auto Centre

The Biz Trainers Management & Leadership workshop was exactly what I wanted and did not disappoint. It was an extremely useful and enlightening workshop and certainly one of the best I have attended over the years. The experienced facilitator was fun and engaged the group throughout the day.  It was great to learn new skills, particularly in identifying personality types and I have been able to use this model on my own team and also put into place other skills on how to deal with staff. A thoroughly enjoyable workshop.   Steve Ellis, Senior System Consultant, Computer Care


Our hands-on workshops provide proven strategies to get your team on the ‘same page’ and your business on track for consistent success


Train as many staff as you need, when and where you need it. For complete flexibility, our workshops are available in-house at your premises or take advantage of our open training option to train and network with other businesses.

Upcoming Courses

Time Management, Napier/Hastings - 1 day

Feb
18
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
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Christchurch, Dealing with Difficult People - 1 day

Feb
18

Management & Leadership Auckland - 1 day

Feb
18
Learn how to make the transition from buddy to boss. How to run a sucessful team and lead so that others follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some timebut need to improve their...
Read More..

Napier/Hastings, Dealing with Difficult People - 1 day

Feb
19

Auckland, Customer Service Strategies - 1 day

Feb
19

Hawke's Bay, Dealing with Difficult People - 1 day

Feb
19

Time Management, Christchurch - 1 day

Feb
24
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
Read More..

Napier/Hastings, Customer Service Strategies - 1 day

Feb
24

Management & Leadership Napier/Hastings - 1 day

Feb
25
Learn how to make the transition from buddy to boss. Learn how to lead so that others will follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some time but need to improve their management...
Read More..

Management & Leadership Christchurch - 1 day

Feb
25
How to make the transition from buddy to boss. Learn how to lead so that others follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some timebut need to improve their leadership skills. ...
Read More..

Auckland, Dealing with Difficult People - 1 day

Mar
03

Auckland, Dealing with Difficult People & Situations - 1 day

Mar
03

Time Management, Auckland - 1 day

Mar
04
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
Read More..

Management & Leadership Palmerston North - 1 day

Mar
11
Learn how to make the transition from buddy to boss. How to to lead so that others follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some timebut need to improve their management and leadership...
Read More..

Palmerston North, Customer Service Strategies - 1 day

Mar
12

Christchurch, Customer Service Strategies - 1 day

Mar
17

Christchurch, Dealing with Difficult People - 1 day

Mar
18

Time Management, Palmerston North - 1 day

Apr
08
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
Read More..

Palmerston North, Dealing with Difficult People - 1 day

Apr
15

Palmerston North, Dealing with Difficult People - 1 day

Apr
15

Course Schedule

 

Palmerston North

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service



15







Retail and Sales



17














































 

 

 

 

 

 

 

Wanganui

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service











Retail and Sales