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This fun, dynamic and interactive workshop equips participants with the skills to transform how they manage customer relationships.  Learn ways to add value to the customer experience along with developing a customer focused and can do attitude and the self assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride - even with the more challenging customers! A win - win for your customers, your business and your staff.


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Learn how to 'Make transition from buddy to boss' and lead a successful team!dv1923002
Our Leadership and Management Part 1, 2 and 3 training courses are designed to help you get the best performance from yourself and your team, providing you with skills to become better than you every perceived you could be. The workshops aim to maximise your leadership and management potential and help you become a more confident, effective and efficient leader and manager. 
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 Become less busy and more productive
Time-managementOur Time Management workshop can help you achieve this along with becoming more organised, less stressed and more motivated.   Learn how to prioritise, how to handle interruptions, beat common time wasters, delegate and much more. Let us show you and your organisation how to get the most out a day with better time management.

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Team building for high-performing Team-buildingteams - Unleash your team’s power and potential.  
Successful organisations today know that well performing teams make a big difference in achieving strategic goals.  Teams that are strong, flexible, cohesive and productive can be the competitive edge needed to produce better results, achieve higher quality, lower costs for the organisation and the customer.

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Start your business selling more today sales-skillsand everyday...
Many will tell you that selling is a talent that you are born with.  They will say you need to be a natural born salesperson in order to be successful in sales.  I say they are wrong, all wrong.  Anyone who has the desire to be in sales can be very successful; it just takes patience and the desire to learn something new. Availalbe as a Telephone Selling Skills or Face-to-Face Sales Skills workshop.
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Customised In house/On-site training    Tailor-made-course     Our customised, training solutions provide proven strategies to get your team on the 'same page' and your business on track for consistent success.  Our In-house workshops are tailor-made to ensure relevance to your business and can be delivered on-site at your  premises or take advantage of our public courses to train and  network with other businesses.

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About Us


Business Training New Zealand’s expertise is specifically tailored to your business to harness increased profits, create loyal customers, develop a high performing team and identify your repeat business opportunities.

I recently put 2 of my Managers through the Business Training New Zealand Management & Leadership workshop in Christchurch. I was extremely happy with the results from this training and what it has done for my staff. Courses can often be a let-down and don’t always deliver, but Business Training NZ certainly ticked all the boxes for us! My Managers came away with new skills and strategies to put into place back on the job and I am already seeing the positive results. They thought the course was run by an excellent and engaging facilitator in an effective learning environment and enjoyed networking with other companies and sharing experiences.  I am now recommending this course to other members of my team.       Simon Petrie, Resene Construction Systems

Biz Trainers are ‘miracle workers’ who delivered an outstanding Management & Leadership workshop in Palmerston North. They exceeded our expectations completely and equipped our member of staff with core managerial skills and much, much more. These skills have been invaluable and have made an instant difference. The facilitator was excellent and was totally engaging and made the course very, very interesting. I would recommend this workshop to any company wishing to provide their staff with valuable managerial and leadership skills. Raewyn Weir, Manager AA Auto Centre

The Biz Trainers Management & Leadership workshop was exactly what I wanted and did not disappoint. It was an extremely useful and enlightening workshop and certainly one of the best I have attended over the years. The experienced facilitator was fun and engaged the group throughout the day.  It was great to learn new skills, particularly in identifying personality types and I have been able to use this model on my own team and also put into place other skills on how to deal with staff. A thoroughly enjoyable workshop.   Steve Ellis, Senior System Consultant, Computer Care


Our hands-on workshops provide proven strategies to get your team on the ‘same page’ and your business on track for consistent success


Train as many staff as you need, when and where you need it. For complete flexibility, our workshops are available in-house at your premises or take advantage of our open training option to train and network with other businesses.

Upcoming Courses

Palmerston North - Customer Service Excellence, 8.30am - 4.30pm

Jun
27

Auckland - Dealing with Difficult People, 8.30am - 5.00pm

Jul
02

Christchurch Leadership & Management - Part 1 8.30am - 5.00pm

Jul
02

Auckland, Dealing with Difficult People & Situations - 8.30am to 5.00pm

Jul
02

Christchurch Leadership & Management - Part 2 8.30am - 5.00pm

Jul
03

Palmerston North - Dealing with Difficult People, 8.30am - 5.00pm

Jul
04

Palmerston North, Dealing with Difficult People - 8.30am to 5.00pm

Jul
04

Auckland Leadership & Management - Part 2 (One Day) - 8.30am to 5.00pm

Jul
10

Hamilton Leadership & Management - Part 1 8.30am to 5.00pm

Jul
16

Hamilton Leadership & Management - Part 2 8.30am to 5.00pm

Jul
17

Palmerston North Leadership & Management - Part 1 8.30am - 5.00pm

Jul
23

Hamilton - Customer Service Excellence, 8.30am - 4.30pm

Jul
24

Hamilton Dealing with Difficult People & Situations - 8.30am to 5.00pm

Jul
25

Palmerston North Time Management - 8.30am - 4.30pm

Aug
01

Hamilton Time Management - 8.30am to 4.30pm

Aug
06

Wellington Leadership & Management - Part 2 8.30am to 5.00pm

Aug
07

Wellington - Time Management 8.30am to 5.00pm

Aug
08

Christchurch - Dealing with Difficult People,1 Day - 8.30am - 5.00pm

Aug
13

Auckland - Customer Service Excellence, 8.30am - 4.30pm

Aug
13

Christchurch, Dealing with Difficult People - 1 Day - 8.30am - 5.00pm

Aug
13

Auckland Leadership & Management - Part 1 (One Day) - 8.30am to 5.00pm

Aug
19

Wellington - Leadership & Management - Part 1 8.30am to 5.00pm

Aug
20

Wellington Customer Service Excellence - 8.30 am to 4.30 pm

Aug
21

Wellington - Dealing with Difficult People & Situations 8.30am - 5.00pm

Aug
22

Wellington -Dealing with Difficult People and Situations 8.30am to 5.00pm

Aug
22

Napier Hastings Leadership & Management - Part 1 8.30am to 5.00

Aug
28

Napier/Hastings - Customer Service Excellence, 8.30am - 4.30pm

Aug
29

Palmerston North Leadership & Management - Part 2 8.30am to 5.00pm

Aug
29

Christchurch - Customer Service Excellence, 8.30am - 4.30pm

Sep
18

Auckland Time Management - 8.30am to 4.30pm

Sep
24

Course Schedule

 

Palmerston North

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service



15







Retail and Sales



17














































 

 

 

 

 

 

 

Wanganui

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service











Retail and Sales