09 973 4319


 Nurse Manager, Auckland Surgery, 2018

I found the Leadership & Management Level 1 workshop extremely useful and motivating. The facilitator was enthusiastic and interesting. The day was very interactive and it was great to hear actual daily life examples. I especially enjoyed learning about the different personality types and interactions.

 Account, Health Industry, Auckland, 2018

I learnt a lot of leadership skills today at the Leadership & Management Level 2 workshop. Situational leadership is something we need to apply all the time.  The emotional intelligence module is something we need to improve on for unsettling issues that arise at work. The sharing of ideas during the training was very inspiring.

Credit Clerk, District Council, Napier 2018

I recently attended the Dealing with Difficult People & Situations workshop delivered by Business Training New Zealand in Napier. This was an extremely informative and professional course offering real solutions to many kinds of conflict. I found the whole experience fantastic and the trainer was exceptional. I learnt so much from the day which can be applied to my role going foward. I would certain recommend this course to other colleagues and friends.

Learning & Develoment Facilitator, District Council, Gisborne, 2018

Business Training New Zealand customised and delivered four in-house training sessions on Dealing with Difficult People & Situations to some sixty staff in Gisborne. the content and delivery of this training was extremely well presented and we have had very positive feedback from our staff.  The facilitator was extremeley knowledgeable, approachable and inclusive.

Fonterra Group, Auckland, 2018

The Customer Service Excellence workshop was a great experience. There was lots of good information on achieving customer service excellence. There were lots of key points which were elaborated on during the day.

 Management & Leadership, Senior System Consultant, Computer Maintenance Company, Palmerston North

The Biz Trainers Management & Leadership workshop was exactly what I wanted and did not disappoint. It was an extremely useful and enlightening workshop and certainly one of the best I have attended over the years. The experienced facilitator was fun and engaged the group throughout the day.  It was great to learn new skills, particularly in identifying personality types and I have been able to use this model on my own team and also put into place other skills on how to deal with staff. A thoroughly enjoyable workshop. 

 Telephone Selling Skills.  Customer Services Manager, Training Organisation, Palmerston North.  

"Thanks for a great training experience.  The team needed to be reminded of the skills they had and you managed to get the best outof them; the training was very specific to our business and requirements which made it so much more valuable.  The good work is continuing back in the office and they have been really motivated by the experience (and the fantastic facilitator!).  I am confident that they will continue to improve and challenge themselves after being given some great guidance, tips and advice on how to focus their efforts.  Thank you once again for the experience - it was definitely worthwhile and I would be happy to recommend your services in future." 

Time Management.  Education (High School), Palmerston North   

 The Business Training NZ Time Management workshop was one of the very best workshops I have ever attended!  An absolutely worthwhile workshop. It reaffirmed that certain things I had in place were spot on but it also taught me invaluable new skills needed to improve my work life. 

 Time Management, Real Estate Industry, Palmerston North

A very very helpful workshop.  It has given me the motivation to do what I must do which is to clear my desk and be permanently clutter free.




Course Schedule


Palmerston North

Advance Customer Service


Retail and Sales










Advance Customer Service

Retail and Sales