We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers. Conflict is a normal part of any healthy relationship.  After all, two people can't be expected to agree on everything all the time.  Conflicts that are ignored or resolved badly don’t go away–they cause people to feel resentful and to avoid each other.The effects on the business are a loss of productivity, absenteeism and turnover.  Therefore, learning how to deal with conflict - rather than avoiding it, is crucial! 

When conflict is mismanaged, it can cause great harm, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen relationships, to learn and to grow.