0800 366 966

Assertive & Confident Communication

Start Date:
To Be Advised
Finish Date:
To Be Advised
Price:
495 +gst Per Seat

Description

Asserting your voice and communicating in a confident and effective manner is a key business skill.  This comprehensive workshop covers many important interpersonal communication skills, that when practiced will increase your confidence and assertiveness and empower you to communicate with authority while remaining calm and professional

Workshop Objectivesresized comm strat

  • Develop the confidence and skills required to communicate effectively in a wide range of situations
  • Increase self-awareness
  • Define assertiveness and self-confidence, and list the four styles of communication
  • Understanding the three ego states of Parent, Adult and Child
  • Understanding how your attitude plays a part
  • Develop and practice strategies for gaining positive outcomes in difficult interpersonal situations
  • Describe the types of negative thinking and how one can overcome negative thoughts
  • Explain the difference between listening and hearing
  • Understand the importance of body language and questioning skills in communication
  • Practice sending positive communications phrased as “I-Messages”
  • Use the STAR model to make your case
  • Utilize methodologies for understanding your worth
  • Understanding and implementing positive self-talk
  • Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior

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Category

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Course Schedule

 

Palmerston North

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service



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Retail and Sales



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Wanganui

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service











Retail and Sales