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Conflict Resolution

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We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers. Conflict is a normal part of any healthy relationship.  After all, two people can't be expected to agree on everything all the time.  Conflicts that are ignored or resolved badly don’t go away–they cause people to feel resentful and to avoid each other.The effects on the business are a loss of productivity, absenteeism and turnover.  Therefore, learning how to deal with conflict - rather than avoiding it, is crucial! 

When conflict is mismanaged, it can cause great harm, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen relationships, to learn and to grow.

Course title Start Date Finish Date Price Apply Online
Conflict Resolution To Be Advised To Be Advised 0 +gst

Equip your staff with the skills required to turn conflict into opportunity.

We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers.  Conflicts that are ignored or resolved badly don't go away-they cause people to feel resentful and to avoid each other.  The effects on the business are a loss of productivity, absenteeism and turnover.

Course Schedule

 

Palmerston North

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service



15







Retail and Sales



17














































 

 

 

 

 

 

 

Wanganui

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service











Retail and Sales