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Dealing with Difficult Customers, Situations & People Putting the Patient First - Customer Service Excellence for Health Professionals Customer Service Excellence Leadership & Influence Recruitment & Interviewing Skills Overcoming Sales Objections Sales Fundamentals	Change Management Conflict Resolution Emotional Intelligence Interpersonal Skill Motivating Employees Stress Management Time Management Telephone Selling Skills	Assertive & Confident Communication Job Search Skills Negotiation Skills Train the Trainer Public Speaking Leadership & Management Business Writing Performance Management
Teamwork and Team Building	Communication Strategies	Call Centre Training

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