0800 366 966

Christchurch - Dealing with Difficult People,1 Day

Start Date:
Wed, 28 February 2018
Finish Date:
Wed, 28 February 2018
Price:
595 +gst Per Seat

Description

Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.   Transform conflict and difficult situations, people/customers into opportunities by equipping your staff with the skills and techniques required to manage these situations with confidence, professionalism and pride.  We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers.  Conflicts that are ignored or resolved poorly don’t go away, they cause people to feel resentful and to avoid each other. The effects on the business are a loss of productivity, turnover and absenteeism.  Wherever two or more people come together, there is bound to be conflict.  This workshop will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.DDP small

 Learning Outcomes: 

  • Transform conflict into opportunity
  • Develop constructive strategies for dealing with difficult behavior
  • Develop communication skills to diffuse the situation
  • Increase confidence and assertiveness in dealing with difficult behaviour
  • Manage your emotions and deal with stress
  • Understand the power of words and how to use them to your advantage

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Category

Course Schedule

 

Palmerston North

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service



15







Retail and Sales



17














































 

 

 

 

 

 

 

Wanganui

JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Advance Customer Service











Retail and Sales